Complaints Handling Procedure

We have appointed Julian Ross Lochrane to deal with complaints. If you have a question or if you would like to make a complaint, please do not hesitate to contact him.
If you have initially made your complaint verbally, whether face to face or on the phone, please make it in writing, addressed to Julian Ross Lochrane.
Once we have received your written complaint, Julian Ross Lochrane will contact you in writing within seven days. At this stage we will give you an understanding of your case. We will also invite you to make any further comments that you may have in relation to this.
Within twenty one days of the receipt of our written summary, Julian Ross Lochrane will write to you, to inform you of the outcome of his internal investigation into your complaint and to let you know what actions we have taken or will take.
If you are still unhappy with the result of any of the above , you can refer your complaint as follows:-

Business redress schemes

To the Surveyors Arbitration Scheme, which is a business –to- business redress mechanism.

RICS Dispute Resolution Service
55 Colmore Row
Birmingham
B3 2AA
www.rics.org/drs
Tel: +44(0)20 7334 3806
Email: drs@riocs.org

The Property Ombudsman
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306
Email: admin@tpos.co.uk